Coronavirus Update (COVID-19)
Updated: 25 March 2020
We wish to advise that due to the current situation relating to COVID-19, we will have suspended all cruise operations up to and including 20 April 2020. This action is being taken in light of the federal government’s advice regarding group gatherings. We will review our status on a fortnightly basis.
Full refunds will be honoured for all cancellation requests
Re-booking for later dates is also an option for our guests, as is converting existing bookings to gift vouchers if guests prefer
Our Terminal operating hours have been adjusted to 10AM - 3PM, 7 days a week
Our first priority at the moment is the health, safety and wellbeing of our guests, staff and community. We feel we are in a strong position to help to be part of the effort against the spread of COVID-19 through this action and thank you for your support of our decision.
We remain informed of updates via the Tasmanian Health Service and other state bodies and are happy to share the latest information with our guests, however if you need direct access, these are useful links:
- General Coronavirus information – Tasmanian Department of Health
- Tasmanian Government hotlines
- Coronavirus self-assessment tool
Relating to general operations post this suspension of service, please note that we conduct our tours to a very high standard of cleanliness and environmental health at Gordon River Cruises. We’ve extended our already high standards and have put a number of additional initiatives in place, for the safety of our guests and staff.
Lastly, we have updated our terms and conditions to ensure all guests for upcoming cruises (applicable to 31 May 2020) have the ability to cancel without penalty.
If you have any questions or concerns relating to your booking with us, please don’t hesitate to contact us.
We apologise sincerely for any inconvenience and hope we can welcome you aboard our award-winning cruise in the near future.