Terms of service

By making a booking for Gordon River Cruises, you warrant that you have read these terms and conditions and agree to be bound by them subject to such changes as are notified to you from time to time. If the booking is made through a third party, the terms and conditions of that third party also apply. 

GENERAL TERMS

Gordon River Cruises will endeavour to provide the tour booked, but reserves the right to refuse requests for bookings or actual bookings due to insufficient or excessive numbers of requests. All tours are subject to availability, minimum participation requirements and prevailing weather conditions at the time of operation. A tour may be cancelled up to the time of departure if it is the opinion of the tour operator that weather or any other conditions are such that it would be unsafe to conduct the tour. A full refund will be applicable in this event. 

 

BOOKING POLICY

All Gordon River Cruises tour bookings must be guaranteed by payment at the time of reservation. By providing credit card details you warrant that we have the authority to use the credit card and you authorise Gordon River Cruises to charge the cost of your booking to the credit card.

 

EXCEPTIONS

Gordon River Cruise, Evening Dinner Cruise, The Pillinger Explorer, charter - if these tours are booked directly, then the tour will be charged to the credit card provided at the time of booking.

In the event that Gordon River Cruises or a third party operator cancels a tour you have booked then all monies paid for your booking will be refunded in full within 14 days of the date of cancellation.

The liability of Gordon River Cruises arising from any cancellations of accommodation or tour bookings by Gordon River Cruises or a third party tour operator is limited to the amount paid for the cancelled booking. 

 

CANCELLATION POLICIES

Cancellation fees for Gordon River Cruises are as follows:

  • 72 hours or more prior to scheduled tour start time: Nil
  • Less than 72 hours prior to scheduled tour start time: full ticket price of tour/activity booked.

 

No refund will be given for any unused services or non-arrival.

Cancellations must be made by notifying Gordon River Cruises on +61 3 6471 4300 between the hours of 9am and 4pm 7 days a week or send an email to info@gordonrivercruises.com.au 

Please note that any bookings cancelled as a result of COVID-related border closures or travel restrictions will not incur cancellation charges.
 

CHILD POLICY

Children 3-16 years are entitled to Child fares on Gordon River Cruises. Children 2 years and under are classified as infants and travel free (maximum of 1 infant per paying adult). Infants are not guaranteed a seat. Child fares are not available on the Premier Upper Deck; however children (including infants) may travel on an adult fare.

Further terms and conditions as stated at ticket collection will also apply.